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Bet On Talent career site
VIP · Malta · Hybrid

VIP Account Manager

Fluent in English (C2), experienced in account management or customer service, and familiar with iGaming? If you thrive on building relationships and delivering top-tier service, this is the role!

We usually respond within a week

Job Title: VIP Account Manager
Location: Hybrid in Malta (3x week from the office)
Working hours: 4am to 12pm CET during training (1 to 4 months), after which more schedules will be available. Transport can be provided to/from.
Reporting to the Head of VIP

The Role

We’re seeking a dynamic and charismatic VIP Account Manager to join our team! This is a rare opportunity to be part of a brand-new online casino from day one, seeing what's it like building a VIP program from the ground up. You'll collaborate with a passionate, high-energy and truly welcoming team.

Key Responsibilities

  • Build and maintain relationships with high-value players, serving as their main point of contact for all inquiries, requests, and escalations. Using different channels: phone, telegram, email.
  • Understand the preferences, playing habits, and needs of VIP players to deliver personalized service tailored to their individual preferences.
  • Develop and implement strategies to enhance player retention and loyalty, including creating exclusive offers, promotions, and events for VIP players.

What You Bring

  • Proven experience in an account manager/ account executive/ sales rep/ customer support agent or similar roles.
  • Excelent communication skills in English - C2 , both written and verbal.
  • Familiarity with Australian, New Zealand or other english gambling cultures is a huge plus.
  • Friendly attitude with relationship-building skills to foster positive and lasting partnerships.
  • iGaming experience is a strong plus.

Why Join Us?

  • The opportunity to bring your expertise and have an impact in a rapidly-growing company.
  • A truly global work environment with colleagues from around the world.
  • A culture that values ambition, creativity, and teamwork.
  • Health insurance, wellness and communication allowance if based in Malta.
  • 28 days paid time off & public holidays of country of residency if remote.

Ready to Take the Next Step?
Ready to bring your energy to BetOnTalent? Apply now and join a team where everyone's dedication fuels our journey to success!

Department
VIP
Role
VIP Account Manager
Locations
Malta
Remote status
Hybrid

About Bet On Talent

A rising powerhouse in online gambling and betting, we’ve made our mark in just four years—and we’re just getting started. Our success is driven by a team of experts in casino operations, marketing, and beyond, leading innovative projects across casino, crypto, and game development. More than just customer-focused, we are people-first—empowering passionate professionals to bring bold ideas to life, grow their careers, and take our products to the next level.

Founded in 2021
VIP · Malta · Hybrid

VIP Account Manager

Fluent in English (C2), experienced in account management or customer service, and familiar with iGaming? If you thrive on building relationships and delivering top-tier service, this is the role!

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