Job Title: VIP Account Manager (Crypto Casino)
Location: Onsite at The Quad (Mriehel), Malta | Hybrid option available after 3 months
Schedule: Rotating shifts — 12am–8am, 8am–4pm, 4pm–12am

The Role

🚀 We're Hiring: 3x Junior VIP Account Managers & 3x VIP Account Managers  

We’re expanding our team and looking for both experienced professionals and motivated newcomers to join us as VIP Account Managers and Junior VIP Account Managers. If you're customer-obsessed, thrive in fast-paced environments, and love the world of crypto casinos — this is your chance.

We’re not just looking for people who can do the job — we’re looking for those who go the extra mile, who grind when others stop, and who take pride in doing things exceptionally well. If you're the kind of person who shows up hungry to learn, eager to build, and ready to take ownership — you’ll fit right in.

Key Responsibilities

• Build and maintain relationships with VIP players, acting as their main point of contact — primarily via Telegram.
• Understand each player’s preferences, habits, and value to provide a personalized, yet scalable level of service.
• Implement retention strategies including bonus offers, loyalty rewards, and personalized incentives.
• Monitor player behavior to identify re-engagement opportunities and prevent churn
• Ensure all interactions align with responsible gambling protocols and report any unusual activity.
• Log player interactions and relevant data to support profiling and team insights.

What You Bring

• Strong written English communication skills (other languages are a plus).
• A customer-first mindset — you're personable, proactive, and know how to build rapport.
• Previous VIP experience is great but not required — we’re open to fast learners with the right attitude.
• Experience in iGaming or crypto is a strong plus, but passion for the industry matters just as much.
• Familiarity with crypto casinos and the crypto space is a nice bonus.

Why Join Us?

• The opportunity to bring your expertise and have an impact in a rapidly-growing company.
• A truly global work environment with colleagues from around the world.
• A culture that values ambition, creativity, and teamwork.
• Health insurance, wellness and communication allowance if based in Malta.

Ready to Take the Next Step?
Ready to bring your energy to Bet On Talent? Apply now and join a team where everyone's dedication fuels our journey to success!