Location: Hybrid - Mrieħel, Malta (3 days per week in office)

Reporting to: Head of Product

Key Responsibilities

• Own all Jira administration, including workflows, schemes, screens, fields, permissions, and configuration.

• Implement and maintain automation rules, integrations, and Confluence/Jira connections to streamline processes.

• Standardise Jira usage across brands, ensuring consistent structures, naming conventions, and governance.

• Ensure data quality and reporting accuracy by designing clean fields, statuses, and reporting schemas.

• Support all teams with workflow improvements and Jira best practices.

• Manage Jira Service Management forms, intake processes, and cross-team request flows.

• Create and maintain documentation for workflows, governance, templates, and platform standards.

• Train teams on Jira usage and onboard new employees into a standardised process.

• Proactively identify inefficiencies and lead continuous improvement initiatives within the Atlassian ecosystem.

What You Bring

• Proven experience (3+ years) as a Jira Administrator or Atlassian specialist in a multi-team environment.

• Strong knowledge of workflows, custom fields, screens, permission schemes, issue types, and governance.

• Experience building advanced automation rules and working with Jira Service Management & Confluence.

• Solid understanding of Agile/Scrum/Kanban delivery processes and team structures.

• Excellent organisational and documentation skills with attention to detail.

• Ability to analyse operational problems and translate them into scalable Jira solutions.

• Strong communication skills and ability to work cross-functionally with Product, Tech, Design, and Operations and C-Level.

• Familiarity with reporting, dashboards, and data-driven process optimisation.

Why Join Us?

• The chance to make a tangible impact in a rapidly growing, global company.

• A culture that rewards ambition, innovation, and collaboration.

• Comprehensive benefits package for Malta-based employees, including:

  • Private health insurance, wellness allowance, and communication allowance.

  • Healthy lunch on Wednesdays, Social Fridays, and Summer & Christmas events.

  • Employee discounts in restaurants and businesses.

  • Extended second-parent leave policy.

  • Private parking space.