Location: Hybrid - Malta or Remote
Reporting to: Head of Product

Your mission

• Act as the main point of contact for reporting incidents and provide essential support for product-related issues.

• Replicate reported issues before escalating, ensuring the Product team receives documented bugs rather than unverified queries.

• Work alongside the supplier's 24/7 support team to ensure incidents are addressed promptly.

• Bridge the gap between Customer Support and the Product team to clarify technical questions.

What You Bring

• Previous experience in a similar role within the iGaming industry.

• Eagerness to learn the technical side of our products and can remain organized under pressure.

• Experience or strong interest in technical support and incident management.

• The ability to learn troubleshooting steps and accurately replicate reported issues.

• A basic understanding of products and technology, with a willingness to be taught greater technical skills.

• Familiarity with Jira, ability to handle the intake of questions from Customer Support and translate them into tasks.

What's in it for you?

• The chance to make a tangible impact in a rapidly growing, global company.

• A culture that rewards ambition, innovation, and collaboration.

• 28 days paid time off & Public Holidays.