Monday to Friday
3PM - 12 AM Philippine Time

CRM QA Specialist

As a CRM QA Specialist, you will act as the vital control layer between CRM strategy and execution in our high-frequency, multi-market environment. You will ensure that all campaigns, automated journeys, and promotional configurations meet strict operational, financial, and technical standards before they go live. By establishing robust testing frameworks and standardizing QA workflows, you will protect the player experience, prevent financial leakage, and enable our CRM operations to scale safely and efficiently across multiple brands.

Duties and Responsibilities

• Perform comprehensive pre-launch QA validation for all CRM campaigns, bonuses, and promotional setups across multiple channels (Email, SMS, Push, Onsite).

• Verify all bonus configurations, ensuring the accuracy of eligibility rules, wagering requirements, caps, expiry dates, game restrictions, and underlying mechanics.

• Validate targeting logic and player segmentation accuracy prior to any campaign activation.

• Execute structured, end-to-end testing using test accounts to simulate real player scenarios, confirming that tracking, triggers, and reward deliveries function flawlessly.

• QA automated lifecycle journeys to guarantee correct entry/exit logic and timing, preventing duplicate triggers, stacking conflicts, or unintended player exposure.

• Build, maintain, and own standardized QA checklists, testing protocols, and Standard Operating Procedures (SOPs).

• Establish and enforce mandatory QA approval gates and audit trails before any campaign or automation is activated.

• Conduct root cause analysis on CRM incidents or failed executions to identify recurring gaps and implement preventative controls.

• Report QA findings, operational risks, and continuous improvement recommendations directly to CRM leadership.

Requirements

• 1+ year(s) of high-performance experience in a CS role (iGaming)

• A strong interest in CRM. Previous experience in a CRM role will be a big plus!

• Meticulous attention to detail and a commitment to accuracy.

• Ability to manage high-volume tasks under strict process guidelines.

• Proactive approach to troubleshooting discrepancies and refining workflows.

• Excellent verbal and written communication skills.